Delivery & Returns

OUR DELIVERY SYSTEM

Placing the Order

Once your order is placed, we’ll send you a confirmation email.

 

Once the order is ready for dispatch we’ll email you details of your delivery.

 

Our trusted 3rd party courier will provide you with tracking details once they have your order. You can use the tracking number on their website.

 

D you are not in when delivery is due, the delivery driver will attempt to leave it in a safe place or with a neighbour.

If this is not possible, a card will be left with details of how to rearrange your delivery. Should subsequent delivery attempts fail the order will be returned to us. This will result in you forfeiting the delivery charge (if applied).

 

If it is deemed that you made no attempt to contact us or the courier regarding delivery, a further standard delivery charge will be required to re-send the order.

 

Receiving the Order

We strongly advise against ordering goods to be left without a signature.

 

We will not be held liable for any losses incurred in this way. You will be asked to complete a Non Receipt Disclaimer which will be passed to our courier.

 

Please note that by law we are not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18.

 

Transit

Please check below for our estimated transit time if your post code is outside Mainland UK.

 

At peak times it may not always be possible to deliver your order within our standard promise.

 

If there is a known delay we will contact you with a new estimated delivery date and strive to get your order to you as soon as possible.

 

RUDE DRINKS DELIVERY OPTIONS

Spend Under £50 (single delivery)

 

£4.99

 

Next Working Day (if ordered by 4pm)

 

Our standard delivery applies to orders being shipped to UK Mainland only.

 

Spend over £50 (single delivery)

 

Free

 

Next Working Day (if ordered by 4pm)

 

Our standard delivery applies to orders being shipped to UK Mainland only.

DELIVERY SURCHARGES

If your address is not recognised by our courier as UK Mainland, a delivery surcharge will be applied to your order automatically at checkout.

As a guide, surcharges will be applied to the below.

 

Scottish Highlands

 

+ £5

 

2 - 5 Working Days

 

Post codes include some AB, EH, IV, PA, PH, TD amongst others

 

Northern Ireland

 

+ £5

 

2 Working Days

 

Post codes include BT

 

Jersey, Guernsey & Isle of Man

 

+ £5

 

2 - 5 Working Days

 

Some delivery depots in this area only work Mon - Fri

 

RETURNS AND REFUNDS

 

If goods are to be returned to Rude Drinks, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at hi@rudedrinks.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.

 

If there is a problem with your order or items are faulty, please contact the help desk at hi@rudedrinks.com

 

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at hi@rudedrinks.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

 

If an order is upgraded beyond standard delivery, to Next Working Day, Next Working Day AM/PM, or Saturday Delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.

 

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

 

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

 

This does not affect your statutory rights.

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